ICAP delivers benchmarking information for Primary Care Teams adjusting for the severity of populations attended. Experts in Primary Care (PC) have spent several years asking for case-mix measures to be brought into the evaluation of Primary Care Team (PCT) performance. Without these adjustment measures, the traditional indicators barely reflect the health risk presented by the different contingencies dealt with by the PCT.

Streamlined, results-oriented benchmarking

By means of easy browsing, Comparative Primary Care Reports (CPCR) give an overall view of the Primary Care administrating entities' work by providing indicators relating to the results obtained by each entity along with the results obtained by comparable entities.

The comparative analysis of results with other PCT or administrating entities identifies areas of excellence or requiring improvement, whilst the multi-level traceability (administrating entity- Primary Care Team - individual doctor) locates the origin of deviations and therefore influences the different management incidents accordingly.

A broad range of analysis indicators

ICAPTM is used to monitor three key dimensions for management, ie. demand, complexity and efficiency. It compares the adjusted results for every organization against those obtained by entities with a similar scale for the following phenomena: 

- Demand

- Allotment

- Attendance

- Age and gender profile

- Hyper-users analysis

- Displaced population cared for

- Casemix

- Relative complexity

- Most frequent ACG, EDC

- Resource utilisation bands

- Efficiency

- Visits per patient

- Average pharmacy cost per patient

- Specialist inter-consultation per patient

- Tests/lab costs per patient

- Test/radiology costs per patient 

 

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